Teak Outlet Store (TOS) Terms And Conditions
Thank you and congratulations on your purchase a high-quality teak product that should give you many years of low-maintenance enjoyment.
About Our Products
Our furniture pieces are hand-crafted from teak wood that is not dyed and minimally treated for protection. As a result, each piece is a one-of-a-kind original, with its own unique coloring and distinct graining, patterns and texture. We practice WWW – Why Waste Wood? This means our tables have shims, patches and other irregularities, which, if you ask us, only adds to their character. These are not product flaws or defects but are characteristic of the natural beauty of the wood we use. You should also know that different computer monitors will show colors differently and not necessarily in a true-to-life light. That is why images on our website may vary from the piece(s) you actually receive.
Credit + Debit Cards
TOS accepts Visa, MasterCard and American Express. We also accept debit cards and PayPal. We do not accept checks, cash, credit vouchers or gift certificates. Please note that the charge on your credit card statement will show up as “Cayamba LLC”.
Our handling and fulfillment times are fast. Generally, items leave TOS’ warehouse within three to five business days after your order is placed. Items are charged to you when you submit your order.
We do our best to keeps items on our website in stock, but sometimes we are not able to keep up. If an item is temporarily unavailable, you will be notified at check-out. If you decide to proceed and submit your order, you will receive an email notification when your item is back in stock and ready for shipment. In that event, your card will not be charged until your order ships.
Shipping + Delivery
All prices on our website include shipping. You will not be charged for shipping unless you make a specific delivery request, including white-glove delivery.
Where We Ship
Because of the weight of our furniture, we can only ship to the contiguous 48 states and the District of Columbia. Please contact us if you are looking for delivery outside these states.
All Orders And Deliveries
It is your responsibility to make sure all ship-to address information is correct. We are not responsible for any missed or misdelivered order if delivery was made to the address specified by you in your order. Please note that once your order is placed, it is not possible to change the delivery method.
Certificate Of Insurance
Apartment buildings in many cities require a certificate of insurance before delivery can be arranged. It is your responsibility to ascertain whether a certificate of insurance is required by your building and to notify us if it is. If you do not notify us prior to delivery, and we need to re-schedule, you will be responsible for an additional re-delivery fee.
Preparing For Delivery
The item descriptions on our website give you the measurements of individual furniture items. Regardless of the delivery method chosen (threshold or white-glove), it is your responsibility to ensure that all items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location.
To keep our prices competitive, our default option is threshold delivery. For a single-unit address, threshold delivery means the parcel will be delivered over your threshold. For a multi-unit address, the parcel will be left inside the building front entrance, but it will not be delivered to your front door. Threshold delivery means you are responsible for unpacking your purchase, removal of packing materials and assembly of your furniture (except for chairs which come fully assembled). Threshold deliveries are made during daytime hours, Monday-Friday.
White-Glove Delivery And/Or Weekend Delivery
“White-glove” delivery and/or weekend delivery is available in some areas for an additional charge. You must contact us before placing your order at email@example.com so that we can give you a modified shipping and delivery quote.
Unfortunately, our furniture cannot be shipped to APO/FPO/DPO/PO boxes.
All threshold-delivery orders are shipped by truck from our warehouse in Miami, Florida. Approximate delivery times* are as follows:
|Destination:||Approximate delivery time* (from submission of order)|
|Greater Miami area (Miami-Dade, Broward and Palm Beach counties)||5-7 business days from placing your order|
|Rest of Florida||7-10 business days from placing your order|
|Outside of Florida||Approximately 14-21 business days from placing your order|
* Deliveries to remote areas without highway access may take longer than indicated.
Threshold deliveries are made during daytime hours, Monday-Friday. White-glove and/or weekend delivery times will be in consultation with you as confirmed in an email from us to you.
Exchange Policy; No Refunds
At each step in the process, from testing and inspecting our hand-crafted furniture to getting your order ready for shipment, we pay great attention to detail. If, despite our quality controls and inspections, you receive the wrong product(s) or the product(s) delivered to you is (are) damaged, we will work with you to make it right or offer you an exchange. We do not accept exchanges for any other reason. You should know that each of our products is a hand-crafted, one-of-a-kind original. We practice WWW – Why Waste Wood? This means that, in order to use wood most efficiently, our tables will have shims, patches and other irregularities. These are not product flaws or defects and are not a reason for an exchange or return. If you receive what you ordered in good condition, your purchase is not exchangeable or cancellable. We do not give refunds
You must contact customer service to initiate an exchange. An exchange request must be initiated within 3 days of delivery to be considered and must include proof of purchase and delivery and photos documenting delivery of the incorrect or defective or damaged product(s). If we determine that an exchange is warranted, you will receive an authorization number from us. This authorization number is required for any exchange. No exchange will be accepted without this number! You are responsible to properly re-package and secure the merchandise to ensure a safe return to TOS’ warehouse.
Trade Discount Pricing
Teak Outlet Store is pleased to offer discount pricing to qualified and licensed trade professionals, including, but not limited to, interior designers and architects. For more information and to discuss what we can do for you, please contact us at firstname.lastname@example.org.
Pricing & Information Disclaimer
All prices on the Teak Outlet Store website are in U.S. dollars. Availability and prices are subject to change. TOS’ goal is to provide you accurate prices and other information. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions. Currently, we collect sales tax on orders delivered in Florida. However, state sales tax laws and regulations change constantly, and we may need to charge sale tax on orders delivered in other and/or additional states in the future.